Privacy Policy

Information You Provide to Us

We may receive personal information that you choose to provide when you contact us, send us an email, or submit information through a general website form.

Depending on how you contact us, this may include:

• your name;
• your email address;
• information contained in your message; and
• other information you voluntarily provide.

Please do not send Social Security numbers, payment card details, detailed medical records, diagnoses, medication lists, or other sensitive health information through our general contact forms or support email unless specifically requested through an appropriate healthcare process.

Website Usage and Analytics Information

When you visit our website, certain technical and usage information may be collected automatically.

This can include information such as:

• pages viewed;
• approximate visit time and duration;
• referring website or source;
• browser and device information;
• general website interactions; and
• cookies or similar identifiers used for website measurement.

We use this information to understand how visitors use the website, identify technical issues, and improve the site's content and user experience.

Google Analytics

We use Google Analytics to understand general website traffic and usage patterns.

Google Analytics may use cookies and similar technologies to collect information about how visitors interact with the website. We use this information for website measurement and improvement.

We do not intentionally send names, email addresses, medical records, qualifying-condition selections, eligibility-checker answers, or other health-related form responses to Google Analytics.

You can control or delete cookies through your browser settings. Google also provides tools and information about how it processes data collected through websites that use Google Analytics.

Health and Eligibility Information

Some pages on this website may discuss medical conditions or provide educational eligibility tools.

These features are intended to provide general information only.

We do not intentionally configure our website analytics to collect the specific medical condition, diagnosis, symptom, medication, medical history, or eligibility answer that you select or enter into an educational eligibility tool.

Information submitted as part of an actual physician evaluation or patient intake process is handled separately through the applicable scheduling, telehealth, or healthcare service.

Scheduling and Telehealth Services

When you select an appointment or scheduling option on MMJ Card Cincinnati, you may be directed to an external patient scheduling or telehealth platform.

Our current scheduling process uses Heally.

Information you submit through Heally, including patient registration information, medical information, appointment information, or payment information, may be collected and processed by Heally and participating healthcare providers according to their own privacy practices and applicable requirements.

This MMJ Card Cincinnati Privacy Policy does not replace Heally's privacy policy, a healthcare provider's privacy notice, or any consent presented to you during the medical evaluation process.

We encourage you to review the applicable privacy information before submitting sensitive personal or medical information through an external service.

How We Use Information

Information collected directly through the public website may be used to:

• respond to questions or support requests;
• operate and maintain the website;
• understand website usage;
• improve page content, navigation, and performance;
• detect or address technical, security, or misuse issues;
• maintain appropriate business records; and
• comply with applicable legal obligations.

We do not use information submitted through educational health or eligibility features to guarantee, automatically determine, or replace a physician's clinical decision about a medical cannabis recommendation.

When Information May Be Shared

We may share limited information with service providers that help us operate the website, such as hosting, website infrastructure, analytics, or technical service providers.

We may also disclose information when reasonably necessary to:

• comply with applicable law, legal process, or a valid governmental request;
• protect the rights, safety, or security of users, the website, or others;
• investigate fraud, misuse, or security incidents; or
• complete a business reorganization, transfer, or similar transaction where permitted by law.

We do not sell personal information collected through this website.

Cookies

Our website and analytics providers may use cookies or similar technologies to remember technical information and measure website usage.

You can usually configure your browser to block or delete cookies. Restricting cookies may affect certain website measurement or functionality, but the general informational content of the site should remain available.

Third-Party Websites

Our website contains links to third-party websites and services, including healthcare platforms and Ohio government resources.

Once you follow a third-party link, that website's privacy policy and practices apply. MMJ Card Cincinnati does not control the privacy, security, or data practices of third-party websites.

A link to another service does not mean that its privacy practices are governed by this policy.

Data Retention

We retain information collected directly through the website only for as long as reasonably necessary for the purpose for which it was collected, legitimate operational needs, dispute resolution, security, or applicable legal obligations.

Different service providers may maintain information according to their own retention requirements.

Data Security

No website, email transmission, or internet-based system can be guaranteed to be completely secure.

For this reason, sensitive medical, financial, or identity information should be submitted only through the appropriate patient, healthcare, or payment process rather than through ordinary website contact methods.

Your Choices and Requests

Subject to applicable law and our ability to verify a request, you may contact us regarding personal information that you have provided directly to MMJ Card Cincinnati and request that we review, correct, or delete it where appropriate.

Requests relating to information submitted directly to Heally, a healthcare provider, a government registry, or another third party may need to be made directly to that organization.

Children and Minors

This public website is not directed to children under 13, and we do not knowingly seek personal information directly from children under 13 through general website features.

Ohio medical cannabis patients who are minors may be subject to additional parent, legal representative, and caregiver requirements. Personal and medical information relating to a minor should be provided only through the appropriate patient and healthcare process.

Changes to This Privacy Policy

We may update this Privacy Policy when our website practices, service providers, technology, or applicable requirements change.

When the policy is materially updated, the revised version will be published on this page and the review date above will be updated.

Contact Us

If you have a question about this Privacy Policy or information you have provided directly through this website, contact:

[email protected]